Denali customers may register for access to the private Denali Member Support Forum. The Forum is a community of Denali skiers who help and support eachother in ski setup and technique. The Forum is like nothing else in the sport! You can always find help with your setup or technique at the Forum. This is also the best place to find out about new products, Denali Summit events, and much more!
The Forum is HERE.
Only Denali CUSTOMERS can join
What is the Denali return/demo policy? If you need help setting up your ski please visit the support forum and create a profile. If you need additional help dialing in your Denali, please use the Contact Form above. If you have not reached out to Denali for help with setting up the ski, your return will not be accepted. If you still are not satisfied with your Denali after receiving setup help, skis may be returned within a 2 week period after the customer has received the ski. Skis can only be returned in like new condition. The customer pays for shipping plus a $199 demo fee. The balance of the price of the ski will be refunded to the customer.
What is GUT and why should I care? GUT is our own theory that we created to help us to understand slalom skiing based on science. If you’re interested in learning the best way to ski, read through the GUT material. If not, that’s ok too.
Do I have to ski with GUT techniques to make the Denali ski work? No! The Denali ski is designed to help anyone ski better. Conversely the GUT techniques will make anyone a better skier no matter what ski they ride. For the best of both worlds, use both!
1 YEAR LIMITED WARRANTY
Denali warrants that its products are free from defects in materials or workmanship when it is used for on-water recreational purposes. The original retail purchaser is covered by this warranty. This warranty is non-transferrable. The warranty lasts for one year as evidenced by your sales receipt. Customers can contact Denali Skis directly to obtain a return authorization number and return the product. Return Authorization is for inspection purposes only. Disposition will be determined by Denali warranty personnel. No warranty claims will be accepted without a valid authorization number and proof of purchase. Warrant claims are claims for warranty coverage only and do not constitute an agreement by Denali to accept the warranty claim.
If the product contains a defect in materials or workmanship, Denali will repair or replace any defective part, or, at its option, replace the entire product at no charge. You must pay shipping charges. If Denali determines that the product does not meet the warranty requirements, Denali will notify you of the cost to repair, if applicable, or if the product cannot be repaired. You will be given the option to repair the product (if repairable) at the quoted cost, and Denali will repair and return to you. You must also pay the return shipping charges. If you decide not to have the product repaired, or if the product cannot be repaired, you can request the product to be returned. You must pay the return shipping charges.
This warranty does not cover damage, failure or malfunction of the product caused by: (1) normal wear and tear, including, but not limited to scratches, nicks and fading from normal use; (2) commercial use (including rental, summer camps, demonstration or instructional purposes); (3) abuse or misuse, including, but not limited to use of the product contrary to written instructions, collisions with objects, use of rails or sliders, dragging the product across ground, docks or other abrasive surfaces; (4) improper storage or use of board racks, leading to scratches, nicks, fractures or other deformation, or discoloration from sunlight; (5) modification or alteration of the product; (6) tow rope handle striking product; (7) incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the above limitation or exclusion may not apply to you.
Denali does not extend any written or implied warranties beyond those expressly described herein. These warranties are in lieu of any other warranties or obligations of Denali, its distributors or retailers. This limited warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.
Personal information collection
Denali Skis may collect and use the following kinds of personal information:
information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website and
any other information that you send to Denali Skis
Using personal information
Denali Skis may use your personal information to:
send to you products that you purchase
supply to you services that you purchase
administer this website
personalize the website for you
enable your access to and use of the website services
send to you statements and invoices
collect payments from you; and
send you marketing communications
Where Denali Skis discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Denali Skis may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Securing your data
Denali Skis will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Denali Skis will store all the personal information you provide [on its secure servers].
[Information relating to electronic transactions entered into via this website will be protected by encryption technology.]
Cross-border data transfers
[In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.]
You agree to such cross-border transfers of personal information.
Updating this statement
You should check this page occasionally to ensure you are familiar with any changes.